PCUG DSL Service
What You Need to Know
NOTE - The PCUG DSL
service
has now been withdrawn and is no longer offered to new
subscribers. For details of alternatives, please email
pcug.dsl@pcug.org.au.
NOTE - The PCUG DSL service
is a completely different and separate service from the TransACT
Broadband Internet service also offered by PCUG.
For information on the TransACT Broadband service
see the 'Internet
Services and charges page (or link on the left).
In addition to the traditional dialup and TransACT
broadband services available to our members, PCUG now offers broadband
access to the Internet using ADSL technology. The PCUG DSL service
is available anywhere in the ACT and NSW (and later anywhere in
Australia) where the telephone exchange is equipped for ADSL,
and your telephone service meets the necessary Service Qualification
standard for ADSL.
The PCUG DSL service allows PCUG to offer broadband
services outside the areas served by TransACT.
Not the cheapest, but the best value for money!
Check out our prices and levels of service. Do not be tricked
by apparently cheaper offers that can finish up costing you an
arm and a leg in excess usage charges! Our charges are low and
our download quotas the highest.
To check whether the exchange that supplies your
telephone service is ADSL enabled, go to
Telstra ADSL Search and enter your details. This will tell
you whether your telephone exchange is enabled, but does not check
each individual telephone line.
What is broadband?
Broadband refers to Internet services that deliver
always-on access to the Internet at dramatically higher speeds
than traditional, dial-up services.
Depending on what sort of service you are using
and where, broadband can provide speeds of as much as 100 times
faster than dial-up.
And because it is always on, broadband does not
require that you make a phone call to connect therefore freeing
up phone lines, reducing costs and cutting down on frustrating
call drop-outs common to most dial-up services. In fact the existing
telephone line continues to be available for both incoming and
outgoing calls at all times, irrespective of whether the broadband
service is being used or not.
There are basically two different ways for you to
connect to high-speed, or broadband Internet: DSL (such as the
ADSL service provided by PCUG) and cable (such as the high speed
cable provided by TransACT in some suburbs in Canberra).
More about DSL from the technical side.
PCUG DSL Charges
The charges for PCUG DSL services in the ACT and
NSW are set out below. Monthly charges including GST, for a
twelve month contract. As with all other PCUG Internet services,
payment must be made in advance for the number of months the subscriber
wishes to have the service - but note that in the first year PCUG
must insist on a minimum commitment to keep the PCUG service for
twelve months, in order to cover our setup costs.
We apologise to those members who find the table
below confusing. We hope the explanation that follows the table
helps. ADSL services come in many different levels of service
- both the speed of the connection and the amount of downloading
you may do before paying excess charges. A service level of 256k
downloading and 64k uploading will in practice be about eight
times as fast as using a dial-up modem. See below for some more
explanations
NOTE - The charges below are
for the PCUG DSL service only. Charges for the Broadband Internet
service via TransACT also offered by PCUG are set out in the TIP
web site.
|
Service Level |
256k/64k |
512k/128k |
1.5M/256k |
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Low Usage> |
$49.00 |
$65.00 |
$110.00 |
|
|
Low Usage download quotas |
1 GB |
1.5 GB |
2 GB |
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High Usage |
$55.00 |
$80.00 |
$165.00 |
|
|
High Usage download quotas |
5 GB |
15 GB |
25 GB |
|
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Flat rate (unlimited) |
$60.00 |
$85.00 |
$170.00 |
|
Excess downloads for the Limited and High Usage
accounts will be charged at 6.0 cents per MB.
There is an initial installation fee of $125
payable by each subscriber at the time of application. The
installation fee does not include the cost of the equipment needed
in the subscriber's premises (CPE modem and filters).
All existing users of the PCUG Internet service
who change over to the PCUG DSL service will have all the credit
in their existing dial-up account transferred to the ADSL account.
However an initial payment of six months in advance will still
be necessary. The credit will be transferred to their account
before the payment for the period after six months is due.
Note that the above PCUG charges do not include
the cost of your telephone service.
Which Level of service is Best for Me?
Each subscriber must work out what level of service
they need. However PCUG suggests that members, who currently use
dial-up access mainly for email and some browsing of the web,
will, at least initially, be satisfied with the Low Usage option.
The lowest speed of 256k/64k is five to eight times faster than
using a dial-up modem, and the download quota of 1GB (1,000Mb)
would be more than most members would need each month. Remember
you can always ask for an upgrade when you decide you need it.
On the other hand members who download a lot of
music or films may find the lowest speed frustrating. We suggest
those members try the middle speed of 512k/128k first. The Low
Usage download quota of 1.5 GB (1,500 Mb) would allow quite a
few songs to be downloaded each month, but may be inadequate for
those who download films or play games. If members play games
on line, or download many films, we suggest they try the High
Usage option.
The PCUG DSL Installation Processes
When a member applies for this service we will first
check that ADSL can be supplied at the telephone exchange which
serves the member, before charging the member the initial fees.
When an application is lodged, credit card details will be taken
in full so that the fees may be charged as soon as availability
of ADSL is confirmed. However, in some cases, the technical tests
carried out during installation of the service may reveal that
ADSL cannot be provided on the particular telephone line, even
though the exchange is enabled. Generally there is little we can
do in that situation, but of course we will not charge the member
if we cannot provide the service.
CPE Modems, etc.
In order that a telephone line may be used with
an ADSL broadband service some special equipment, called Customer
Premises Equipment (CPE), must be installed in the subscriber's
premises. PCUG is able to supply CPE, as a service to members,
at the lowest possible cost, if the CPE is ordered at the time
of application for service . Those costs must be paid in advance.
The CPE will be supplied direct from the manufacturer for self-installation.
Suitable installation instructions will be supplied.
PCUG will supply any of the CPE listed in the CPE
page separately from an application for ADSL service. However
the cost may vary slightly, depending on which device a member
wishes to purchase. Please ask the Centre.
Information on each of the CPE modems and related
equipment which are available through PCUG is available in the
CPE Details
page.
Keep Your Existing PCUG Email Addresses
Existing subscribers changing to the PCUG DSL service
will keep their existing "pcugmemb@pcug.org.au" email address
and account, and will be able to access it via the ADSL service.
So no need to tell all your contacts that you have a new address.
That includes any email aliases you may have set up - all your
current addresses stay the same. However you will need change
the settings in your email client program in order to send emails.
More information on the settings you need is available at Configuring
Your Email Client Program.
You Will Need to Change Your Log-in ID
However the log-in ID for each subscriber will be
different from the log-in ID for the existing PCUG Internet service.
For example the log-in ID for the above subscriber when connecting
to the ADSL service would be this - "pcugmemb@pcug.your-dsl.net".
The log-in ID is necessary because subscribers to the PCUG DSL
service will be connected to a different server with different
addresses than the existing PCUG Internet service servers.
Connection Instructions
PLEASE NOTE - You will need to read the Connection
Instructions carefully - we suggest you print the instructions
out before you begin carrying out the installation. The instructions
are at: Connection
Instructions.
Application Form
You may download the Application
Form.
Please ensure that all relevant boxes on the PCUG
DSL application form are filled in to ensure that the initiation
and installation processes can be completed quickly. Please note
that you will need to specify a different log-in password for
the ADSL service to the one you normally use for PCUG email. When
you have completed and signed the form please send it to the PCUG
Centre.
You may deliver the application form by -
- mail to - PC Users Group (ACT) Ltd, 27 Mulley St, Holder
ACT 2611
- fax at (02) 6287 2933
- if you can scan the signed document and send it as an attachment
to an email please send to email address "office.manager@pcug.org.au"
- or deliver by hand to the PCUG Centre, the Grant Cameron
Centre at the mailing address above
Having Trouble?
If you fail to get your PCUG DSL service operating
after following the Connection Instructions, please print out
the PCUG
DSL Trouble Shooting page.
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Last
Updated on 05/06/2005 |
PC
Users Group (ACT) Inc
27 Mulley Street
Holder ACT 2611
(02) 6287 2922
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